Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all your watches authentic and original?
Yes, we guarantee that every watch sold on our platform is 100% authentic and comes with the original manufacturer's packaging and documentation.
Do the watches come with a warranty?
Every timepiece includes a minimum 2-year international warranty covering mechanical defects and movement issues.
What is your return policy for high-end watches?
We offer a 30-day return window, provided the watch is unworn, the protective plastics are intact, and all tags remain attached.
Do you offer free shipping on international orders?
We provide free, fully insured express shipping on all orders over $500 to ensure your investment arrives safely.
Can I have the watch band adjusted before shipping?
Yes, simply provide your wrist measurement in the order notes, and our master watchmakers will professionally size the bracelet for you at no extra cost.
How should I maintain my automatic watch?
We recommend servicing your automatic timepiece every 3 to 5 years and using a watch winder if you do not plan on wearing it daily.